How do I return my TFC product? Can I return my TFC product?Updated 15 days ago
Quick Answer
Yes, you may be able to return a physical TFC product if it meets our return eligibility requirements.
This article applies to physical product returns only. If you are seeking a refund or return for a digital product, online program, or membership, please refer to the applicable Digital Program Terms or our full Refunds & Returns Policy.
What You Need to Know
This article is a practical summary of the physical product return process. The full terms and definitions are in our Refunds & Returns Policy.
Return eligibility (physical products)
A change-of-mind return is generally eligible when:
- You contact us within 30 days of delivery (not purchase date)
- The product is in like-new, re-sellable condition (clean, unused, no visible wear/odours/dirt/damage) and in original, intact packaging
- The product was purchased directly from TFC (not a third-party retailer/wholesaler)
- The product is not a final sale item (see below)
Important: If a physical tool is returned for a refund, any accompanying digital program access may be suspended (where applicable).
Final sale items / hygiene items
Some items or promotions may be marked as final sale at the time of purchase or be sold with specific promotional or sale terms. In these cases, those terms take precedence.
Per our policy, Wild Toes are final sale once the hygiene seal has been broken. (Unopened sealed product may be eligible for return within applicable statutory cooling-off periods.)
Other products (including Foot Sacks, Cork Balls, TFC SoleMates, and individually-sold Toe Resistance Bands) may be eligible for change-of-mind returns within 30 days of delivery, provided they are returned clean, unused, and re-sellable.
Contact windows by return type (key timeframes)
- Change of mind / exchanges (including medical condition): contact us within 30 days of delivery
- Damaged or faulty on arrival: contact us within 14 days of delivery
- Incorrect order (wrong/missing item): contact us within 14 days of delivery
- SoleMate 60-Day Money-Back Guarantee: this has its own requirements and is separate from standard change-of-mind returns
Exchanges
Change-of-mind exchanges follow the same eligibility rules as change-of-mind returns.
If your exchange is approved, the replacement item will be sent once the original item has been received and confirmed to meet the return requirements.
Return shipping (summary)
- Incorrect order / damaged or faulty item: TFC covers return shipping.
- Change of mind: return shipping may be pre-paid by TFC for your first eligible physical order only. Otherwise, change-of-mind return shipping is at the customer’s expense (unless required by law).
- International returns: return shipping is not pre-paid.
Refunds and original shipping
Approved refunds are typically processed to the original payment method within 3–7 business days after approval/processing (timing can vary by bank).
For change-of-mind returns, approved refunds cover the returned item only. Original shipping fees are not refunded unless required by law.
Helpful Alternatives
If you’re unsure whether your situation is a change-of-mind return, a damaged/faulty item, or an incorrect order, contact us first. This helps us route you to the correct process and timeline.
Next Steps
To start a physical product return, contact us via website chat or email [email protected] within the timeframe that applies and include:
- Your order number / proof of purchase
- Photos of the item (and packaging) showing like-new condition (or photos of damage if applicable)
- Your reason for return
If approved, we’ll provide the next steps, including a return label where applicable.
If a return label is issued, the parcel must be lodged with the carrier within 7 days of return approval. Physical product returns must also be received back by TFC/warehouse within 60 days of delivery, or 75 days for international returns.