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The Foot Collective 

Find quick answers, track your orders, explore warranty and returns, and access product guides at The Foot Collective Help Centre — here to support your foot health journey every step of the way

The Foot Collective Customer Support Help Centre

How do I access online training for my TFC Tool?

How do I log in to my account?

How do I manage or cancel my TFC Community Membership Subscription?

TFC Pro Membership Overview

TFC Pro Certification Overview

What is the difference between the TFC Pro Certification Event and the TFC Guide Certification Event

TFC Pro Certification (Quick Overview)

TFC Pro Certification FAQ’s

Webinar - Understanding Digital Deformities Through Foot Function

TFC Pros

TFC Guide Certification - Overview & FAQ

TFC Guides

How do I access the TFC App and Community?

How do I access the TFC Workshop 1.0, TFC Workshop 2.0 or TFC Seminar?

What is a TFC Explorer Membership?

What is The Foot Collective Community?

General Membership & App Questions

I have a specific condition, will the FRP help?

Do I need any physical tools for the Foot Restoration Program?

What time commitment does the FRP require?

Will the Foot Restoration Program be broken up into specific conditions?

Foot Restoration Program FAQ

Foot Restoration Program (FRP) Birthday Offer Terms and Conditions

Foot Restoration Program

TFC Training & Programs

Online Training, Memberships & App, Certifications

When will my order be shipped?

What are TFC’s delivery options?

Where is my order?

Where’s the rest of my order?

Where We Ship From

Dispatch & Delivery

What is TFC’s Warranty & Replacement Guarantee Policy?

Can I cancel my order?

Can I change my delivery address / shipping address ?

Product lost, missing or damaged in transit, what now?

My order tracking is showing delays, what can I do?

How can I track my order?

Can I change my billing address?

Christmas and Holiday Cut Off's 2025

Wholesale | TFC Wholesale Programs and Purchasing

Orders

Refund and Returns Policy

What is your Cancellation Policy?

What should I do if my product arrives damaged?

What is the SoleMate 60 day Money-Back Guarantee?

Returns

How do I care for my cork products?

How do I get the most out of my TFC Product?

What are the benefits of a TFC SoleMate?

Why do we use cork in our products?

What balance tool is right for me?

SoleMate Design Improvements

Wild Toes Care and Usage Guide

Product Info

Does The Foot Collective offer wholesale or bulk order options?

Does The Foot Collective have an Affiliate Program?

Collaborate

How can I attend a TFC event near me?

How to Use Class Packages or Membership Credits

How to reschedule or cancel a class booking or Foot Health Assessment?

How to book classes or consults with The Foot Collective

What is TFC’s Event Cancellation Policy?

Other FAQs about classes and consults

TFC is heading to Chicago to host Workshops and for Anya’s Barefoot Shoe Expo (2026)

Barefoot Shoe and Foot Health Expo 2026 | Event Information and FAQ's

Barefoot Shoe & Foot Health Expo Australia 2026 | Ticket Holder Terms & Conditions

TFC Workshop FAQ

In-Person Events

My Child Has Sever’s Disease (Calcaneal Apophysitis) — What Should I Do?

I have Bunions, what should I do?

I have Turf Toe, what should I do?

I have Shin splints, what should I do?

I have Hammer Toes, what should I do?

I have Ankle Impingement, what should I do?

I have Tailor's Bunions, what should I do?

I have Achilles Tendinopathy/Tendinitis, what should I do?

I have Mortons Neuroma, what should I do?

I have Flat Feet, what should I do?

Ankle sprain, what should I do?

I have Hallux Limitus/ Rigidus, what should I do?

I have Patella Tendinopathy, what should I do?

I have Posterior Tibialis Pain, what should I do?

I have Plantar Fasciitis, what should I do?

Conditions and Health information

Barefoot Shoe & Foot Health Expo Australia | Event Participant Waiver

What memberships do TFC offer?

IMPORTANT: By agreeing to this waiver at checkout, you waive certain legal rights, including in some circumstances the right to sue. Please read carefully before ticking the box. In this Waiver:. The Barefoot Shoe & Foot Health Expo is a public consu

IMPORTANT: By agreeing to this waiver at checkout, you waive certain legal rights, including in some circumstances the right to sue. Please read carefully before ticking the box.<hr data-line="9" dir="auto"><h2 data-line="11" dir="auto" id="1-definitions">1. Definitions</h2>In this Waiver:<ul data-line="15" dir="auto"><li data-line="15" dir="auto" style="font-family: Inter;">&quot;TFC&quot; means The Foot Collective Pty Ltd (ABN 16 629 674 004), its directors, officers, employees, agents, and independent contractors.</li><li data-line="16" dir="auto" style="font-family: Inter;">&quot;BSA&quot; means Barefoot Shoes Australia Pty Ltd (ABN 37 650 918 826), its directors, officers, employees, and agents.</li><li data-line="17" dir="auto" style="font-family: Inter;">&quot;Organisers&quot; means TFC and BSA jointly, as co-organisers of the Event.</li><li data-line="18" dir="auto" style="font-family: Inter;">&quot;Event&quot; means the Barefoot Shoe &amp; Foot Health Expo Australia 2026, held at the Stamford Sydney Airport Hotel &amp; Conference Centre, Sydney NSW, on Saturday 8 August 2026, including the Friday 7 August 2026 networking event and all associated workshops, movement sessions, and activities.</li><li data-line="19" dir="auto" style="font-family: Inter;">&quot;Facilitator&quot; means any person engaged by the Organisers to deliver workshops, presentations, movement sessions, or other activities at the Event, whether a TFC employee, independent contractor, certified TFC Guide, or external presenter.</li><li data-line="20" dir="auto" style="font-family: Inter;">&quot;Exhibitor&quot; means any third-party brand, business, or individual operating a booth or display at the Event independently of the Organisers.</li><li data-line="21" dir="auto" style="font-family: Inter;">&quot;Participant&quot;, &quot;I&quot;, &quot;me&quot; and &quot;my&quot; refers to the individual taking part in the Event.</li></ul><hr data-line="23" dir="auto"><h2 data-line="25" dir="auto" id="2-nature-of-the-event">2. Nature of the Event</h2>The Barefoot Shoe &amp; Foot Health Expo is a public consumer expo featuring exhibitor booths, footwear brands, educational workshops, and movement sessions. Workshops and movement room sessions involve physical activity and are delivered by Facilitators engaged by the Organisers.Exhibitors are independent businesses operating their own booths. They are not agents, employees, or representatives of the Organisers.<hr data-line="31" dir="auto"><h2 data-line="33" dir="auto" id="3-voluntary-participation-and-assumption-of-risk">3. Voluntary Participation and Assumption of Risk</h2>I confirm that:<ul data-line="37" dir="auto"><li data-line="37" dir="auto" style="font-family: Inter;">My attendance at the Event is voluntary and I may withdraw from any activity at any time</li><li data-line="38" dir="auto" style="font-family: Inter;">I understand that workshops, Play/Movement Room sessions, and any physical demonstrations carry inherent risks, including but not limited to: slips, trips, falls, strains, sprains, soft tissue injuries, and in rare cases more serious injury or death</li><li data-line="39" dir="auto" style="font-family: Inter;">I freely and knowingly assume all such risks, whether arising from the negligence of the Organisers, their employees, Facilitators, or otherwise</li><li data-line="40" dir="auto" style="font-family: Inter;">General attendance at the expo floor also carries venue risks including slips, trips, and falls, which I freely assume</li></ul><hr data-line="42" dir="auto"><h2 data-line="44" dir="auto" id="4-no-medical-or-therapeutic-services">4. No Medical or Therapeutic Services</h2>I acknowledge that Event workshops and movement sessions are educational and movement-based in nature. They do not constitute medical advice, clinical assessment, diagnosis, or treatment. Facilitators are not providing clinical services in their capacity as Event presenters.<hr data-line="48" dir="auto"><h2 data-line="50" dir="auto" id="5-release-and-waiver-of-liability">5. Release and Waiver of Liability</h2>To the fullest extent permitted by applicable law, I hereby release, discharge, and hold harmless TFC, BSA, and their respective directors, officers, employees, contractors, Facilitators, agents, successors, and assigns from any and all claims, demands, damages, costs, expenses, actions, and causes of action of any kind &#x2014; whether in law or equity &#x2014; arising out of or in connection with my attendance at or participation in the Event, including but not limited to:<ul data-line="54" dir="auto"><li data-line="54" dir="auto" style="font-family: Inter;">Personal injury or death</li><li data-line="55" dir="auto" style="font-family: Inter;">Property damage or loss</li><li data-line="56" dir="auto" style="font-family: Inter;">Any act or omission (including negligence) of the Organisers, their employees, contractors, or Facilitators</li></ul>This release does not apply to liability that cannot be excluded under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), including non-excludable consumer guarantees.<hr data-line="60" dir="auto"><h2 data-line="62" dir="auto" id="6-exhibitor-independence">6. Exhibitor Independence</h2>I acknowledge that Exhibitors operating at the Event are independent businesses acting on their own behalf. The Organisers are not responsible for the activities, products, representations, demonstrations, advice, or omissions of any Exhibitor. Claims arising from an Exhibitor&apos;s activities are a matter between the Participant and that Exhibitor.<hr data-line="66" dir="auto"><h2 data-line="68" dir="auto" id="7-indemnity">7. Indemnity</h2>I agree to indemnify and keep indemnified the Organisers and their representatives against any and all claims, demands, damages, costs, and expenses (including legal fees on a full indemnity basis) arising from:<ul data-line="72" dir="auto"><li data-line="72" dir="auto" style="font-family: Inter;">My attendance at or participation in the Event</li><li data-line="73" dir="auto" style="font-family: Inter;">My breach of this Waiver</li><li data-line="74" dir="auto" style="font-family: Inter;">My negligence or misconduct</li><li data-line="75" dir="auto" style="font-family: Inter;">Any claim by a third party arising from my actions during the Event</li></ul><hr data-line="77" dir="auto"><h2 data-line="79" dir="auto" id="8-fitness-to-participate">8. Fitness to Participate</h2>I confirm that:<ul data-line="83" dir="auto"><li data-line="83" dir="auto" style="font-family: Inter;">I understand that workshops and movement sessions involve physical activity and I will only participate in activities I am physically able to perform</li><li data-line="84" dir="auto" style="font-family: Inter;">I will inform the Facilitator of any relevant medical conditions, injuries, or physical limitations before participating in any workshop or movement session</li><li data-line="85" dir="auto" style="font-family: Inter;">I will stop participating immediately and seek medical assistance if I experience pain, dizziness, discomfort, or any concerning symptoms</li></ul><hr data-line="87" dir="auto"><h2 data-line="89" dir="auto" id="9-photography-video-and-online-foot-health-summit">9. Photography, Video, and Online Foot Health Summit</h2>The Organisers and their representatives may photograph and video record the Event for promotional and educational purposes.Online Foot Health Summit: Workshops delivered at this Event may be recorded and released commercially as the TFC Online Foot Health Summit, a paid digital product. By purchasing a ticket, you consent to the possibility of being captured in workshop recordings made for this purpose.If you do not wish to appear in photographs, video footage, or workshop recordings:<ul data-line="97" dir="auto"><li data-line="97" dir="auto" style="font-family: Inter;">For general photography on the expo floor: notify Event staff at the registration desk and the Organisers will use reasonable efforts to avoid knowingly capturing your image.</li><li data-line="98" dir="auto" style="font-family: Inter;">For workshop recordings: notify the Facilitator before the session begins and take a position away from the primary camera.</li></ul>You may withdraw media consent (for content not yet published) by contacting&#xA0;<a href="mailto:info@thefootcollective.com" data-href="mailto:info@thefootcollective.com" style=" text-decoration: underline 2px;">info@thefootcollective.com</a>. The Organisers cannot remove content already published before withdrawal is received.<hr data-line="102" dir="auto"><h2 data-line="104" dir="auto" id="10-governing-law-and-jurisdiction">10. Governing Law and Jurisdiction</h2>This Waiver is governed by the laws of the State of New South Wales, Australia. Australian Consumer Law rights apply regardless of this clause.<hr data-line="108" dir="auto"><h2 data-line="110" dir="auto" id="11-purchasing-on-behalf-of-another-person-or-a-child">11. Purchasing on Behalf of Another Person or a Child</h2>Purchasing for another adult: By ticking at checkout, you confirm that you have made the participant aware of this waiver and its contents before completing the purchase.Purchasing for a child under 18: By ticking at checkout, you confirm that as their parent or legal guardian you accept this waiver on their behalf. You further confirm that you will be present with the child during any physical activity, including workshops and the movement Room.<hr data-line="116" dir="auto"><h2 data-line="118" dir="auto" id="12-privacy">12. Privacy</h2>Information provided during ticket purchase is handled in accordance with TFC&apos;s Privacy Policy at&#xA0;<a href="https://thefootcollective.com/policies/privacy-policy" data-href="https://thefootcollective.com/policies/privacy-policy" style=" text-decoration: underline 2px;">https://thefootcollective.com/policies/privacy-policy</a>.<hr data-line="132" dir="auto">Barefoot Shoe &amp; Foot Health Expo Australia 2026 Co-organised by The Foot Collective Pty Ltd (ABN 16 629 674 004) and Barefoot Shoes Australia Pty Ltd (ABN 37 650 918 826)&#xA0;Questions: <a href="mailto:info@thefootcollective.com" data-href="mailto:info@thefootcollective.com" style=" text-decoration: underline 2px;">info@thefootcollective.com</a>

The Foot Collective currently offers two memberships:. Both subscriptions include access to The Foot Collective App and private online community, plus training and education resources. Separately, we also offer the TFC Guide Certification (an in-pers

The Foot Collective currently offers two memberships:<ul><li>TFC Explorer Membership</li><li>TFC Pro Membership</li></ul>Both subscriptions include access to The Foot Collective App and private online community, plus training and education resources.Separately, we also offer the TFC Guide Certification (an in-person certification event) &#x2014; this is not a standalone &#x201C;membership&#x201D; in the same way as Explorer or Pro.<h2 id="what-is-the-tfc-explorer-membership">What is the TFC Explorer Membership?</h2>The TFC Explorer Membership is for individuals who want to build stronger, more capable feet and improve overall movement.It includes structured training programs, education, and access to a supportive community. Available on a monthly or annual subscription.Learn more: <a href="https://thefootcollective.com/pages/explorer-membership">https://thefootcollective.com/pages/explorer-membership</a><h2 id="what-is-the-tfc-pro-membership">What is the TFC Pro Membership?</h2>The TFC Pro Membership is designed for movement professionals (e.g., coaches, trainers, movement educators) who align with The Foot Collective&#x2019;s approach. This is an application-only membership.Approved members may be listed in the TFC Pro Directory (a global referral network): <a href="https://thefootcollective.com/pages/tfc-pro-directory">https://thefootcollective.com/pages/tfc-pro-directory</a>This membership is offered on an annual subscription and includes a professional toolkit on sign-up, plus access to special wholesale rates on TFC products through the online store.Learn more and apply: <a href="https://thefootcollective.com/pages/pro">https://thefootcollective.com/pages/pro</a><h2 id="what-is-the-tfc-guide-membership">What is the TFC Guide Membership?</h2>The guide membership is a free lifetime membership offered to those who complete the TFC guide certification. The TFC guide membership includes an online portal where guides can log in, interact with each other, learn, and prepare to run events if they so choose. It also is where their actual extra membership perks and benefits are housed.Learn more and apply: <a href="https://thefootcollective.com/pages/guide">https://thefootcollective.com/pages/guide</a>

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