Who Pays for Shipping on Returns?Updated 17 days ago
Quick Answer
Return shipping depends on the reason for your return and where you are located.
If your item is incorrect or arrives damaged/faulty, TFC covers return shipping where applicable. For change-of-mind returns, return shipping is pre-paid by TFC for your first eligible physical order only. For other approved change-of-mind returns, return shipping is usually paid by the customer unless required by law.
International return shipping is not pre-paid. International customers must pay return shipping and provide tracking details.
What You Need to Know
The return shipping rules below follow our Refunds & Returns Policy.
Who covers return shipping?
- Incorrect order: TFC covers return shipping.
- Damaged or faulty item: TFC covers return shipping.
- Change of mind, including medical condition: Return shipping is pre-paid by TFC for your first eligible physical order only. For any other approved change-of-mind return, return shipping is at the customer's expense unless required by law.
- Change-of-mind exchanges:Exchanges are treated as change of mind and the same eligibility rules apply.
- For eligible Australian, UK, and US exchanges on a first eligible physical order, return shipping is pre-paid by TFC.
- Shipping for the replacement item is paid by the customer.
- For international exchanges, both return shipping and replacement shipping are paid by the customer.
- International returns: International return shipping is not pre-paid. International customers must pay return shipping and provide tracking details to TFC. International returns are any returns outside Australia, the UK, and the US. If you're unsure if your return is considered an international return, please contact our team via website chat or [email protected].
- Bulk orders: For change-of-mind returns and exchanges on bulk orders, return shipping is paid by the customer. Faulty items and statutory consumer guarantee claims are handled in line with the Refunds & Returns Policy and applicable law.
What counts as a bulk order?
A bulk order means more than 10 units in one order.
Helpful Alternatives
If you are not sure which return type applies, contact us before shipping anything back. This helps us confirm whether your return is a change-of-mind return, damaged/faulty item, incorrect order, exchange, international return, or bulk order.
Next Steps
Message us via website chat or email [email protected] with:
- Your order number
- Your delivery country
- A quick summary of the issue
- Photos if the item arrived damaged, faulty, or incorrect
We will confirm the correct return process before you send anything back.